Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should be enjoyed responsibly and within your means.

If you find yourself gambling more than you intended, or if gambling is affecting your life negatively, please reach out for support. Help is available, and there is no shame in asking for it.

Age Verification

Gambling is only for adults. In the UK, you must be at least 18 years old to gamble. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before participating in any gambling activity.

Mystake takes player safety seriously and operates strict age verification procedures. If you are under 18, please do not attempt to register or place bets.

Warning Signs of Problem Gambling

Be aware of these common warning signs that gambling may be becoming a problem:

• Chasing losses by gambling more to recover money you've lost
• Hiding or lying about the amount of time or money you spend gambling
• Gambling with money needed for essentials like rent, bills, or food
• Neglecting family, work, school, or other responsibilities due to gambling
• Feeling anxious, irritable, or depressed when not gambling
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Being unable to cut back or stop gambling despite wanting to
• Borrowing money or going into debt to fund gambling
• Friends or family expressing concern about your gambling habits

If you recognise any of these signs in yourself or someone you know, seeking help is important.

Self-Help Tools Available

Mystake provides several tools to help you maintain control of your gambling:

Deposit Limits

Set a maximum amount of money you are willing to deposit within a specified time period. Once your limit is reached, you will not be able to deposit further funds until the period resets.

Loss Limits

Establish a maximum amount you are prepared to lose. When this limit is reached, your account will be temporarily restricted from further wagering.

Reality Checks

Set reminders that pop up during your gaming sessions to help you stay aware of how long you've been playing and how much you've spent.

Self-Exclusion

If you need a break from gambling, you can self-exclude from Mystake for a period of your choosing (minimum 24 hours). During self-exclusion, you will not be able to access your account or place bets.

To access these tools, please log into your Mystake account and visit the Responsible Gaming section, or contact our customer support team for assistance.

Support Organisations

If you are struggling with problem gambling, organisations across the UK and internationally offer free, confidential support:

United Kingdom

• GamCare – Free confidential support and information about problem gambling in England, Scotland, and Wales. www.gamcare.org.uk
• GamStop – The National Self-Exclusion Scheme for online gambling. Register to be excluded from all licensed UK online gambling operators. www.gamstop.co.uk
• Gamblers Anonymous – Free peer support meetings and fellowship for people affected by problem gambling.

International Support

• Australia – Gambling Help Online: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council: www.responsiblegambling.org
• United States – National Council on Problem Gambling: www.ncpgambling.org
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education provides information and support resources.

All of these organisations offer free, confidential advice and can connect you with local resources and treatment options.

If You Need Help

If you are experiencing problems with gambling, please do not hesitate to seek support. Reaching out is a sign of strength, not weakness. The organisations listed above are ready to help you, and many offer 24/7 support via phone, email, or online chat.

You are not alone. Help is available right now.